If you have queries about your order, you can check it here, but if you have an additional question, you can write us<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\tQueries of orders\n\t\t\t\t\t\t\t\t\t\t\t\t\tOther FAQS\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tQueries of orders\n\t\t\t\t Please consider the following recommendations:<\/p>\n The shipping cost for Colombia is $10,000<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t If there is more than one product in your order and you are still waiting for it to arrive, please send it to the email confirmation you received and check the status of your order in my account<\/a>.<\/span><\/p>\n As soon as your order is on the way, we\u2019ll confirm you at. or you can contact us<\/a> to guide you through the process.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t We are working on the international shipping process, for the moment the shipments are available for Colombia.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n Remember that discount coupons do not apply to shipping costs, can only be used once, are valid for a single purchase and are non-transferable<\/strong>, that is, can only be used by the user to whom it was sent.<\/p>\n Please, it is very important that you take into account the indications that each coupon sent for its correct application.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t Please follow the following indications:<\/span> IF I RETURN MY PRODUCT<\/strong><\/p>\n In case you make a refund for a failure or defect in the product, we reactivate your coupon so you can purchase a new product.<\/p>\n However, you should keep in mind that if you decide to return the product because you didn\u2019t like it, the coupon may not be reactivated. Please check the information sent with your coupon promptly. IF I CANCEL MY ORDER<\/strong><\/p>\n If you cancelled a product that you paid with a discount coupon, the coupon will be reactivated depending on the terms and conditions of the coupon.<\/p>\n Please note that we will not refund any coupon value.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t Coupons for return or replacement or for wholesalers are sent directly to your email.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t You have up to 30 days from receipt of your order to change your item for another and request your return.<\/p>\n Contact us at hola@tropicalpalosanto.com <\/a>or contact us via whatsapp (+57 1) +57 312 652 6579, we will inform you how to handle this process.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t You should contact us as soon as possible and comment on the inconvenience, you can do it through the following means:<\/span> You have up to 30 days from the moment the parcel makes delivery of your product.<\/span><\/p>\n You must contact us and we will guide you in the return process enter our Contact form<\/a> or contact us at whatsapp +57 312 652 6579<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\tMy orders<\/span>\n\t<\/h2>\n\t<\/div>\n<\/div>\n
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